Gain restaurant quality control with advanced quality incident risk management. Continue reading to learn how centralized software systems achieve this.
Foodservice operators with manual or outdated quality incident management (QIM) systems may often discover increased risks of incidents that could be detrimental to their brand's reputation.
An efficient QIM system provides the ability for improved quality compliance and consistency, brand protection, quality-related risk mitigation and offers a higher return on investment for foodservice multi-unit operators and the organization’s bottom line. So, what is QIM?
For foodservice supply chain and quality assurance teams, quality incident management (QIM) is using best practice processes of tracking incidents and analyzing quality trend data to prevent or address quality and service issues before they occur or spread.
From late deliveries to torn packaging to raw food contamination, QIM is the most effective way to monitor, resolve and prevent quality incidents by providing efficient workflows and data visibility into the incident. Organizations can then identify and capture quality issues in real-time, and analyze data to determine vendor performance.
To efficiently handle risks that affect food quality, it’s essential to first recognize the most common threats faced by foodservice operators and supply chain staff. Gaining this awareness is conducive to forming your company’s best quality risk management strategy.
There are two types of incidents to look out for: food-related and non-food related. Though it may be seen as separate, often, non-food risks can become interrelated when quality issues arise.
Non-food related risks encompass service and logistics issues, so it’s crucial to have a proactive supply chain management strategy as a prevention method.
To give you an example of both of these risks, the cases below demonstrate how business decisions (or a lack of them) can impact your business and customers.
A real-life case of a food-related risk that was not appropriately contained affected a meat supplier named Russell Hume, and the several catering businesses and pubs it supplied. Unfortunately, this list included the well-known chain of pubs throughout the UK called Wetherspoons.
During this foodservice scandal, FSA inspections confirmed a Russell Hume facility to be within severe non-compliance of food hygiene regulations. This caused Wetherspoons’ chain to temporarily remove various meat products from their menu, in addition to ending their contract with Russell Hume, which resulted in financial losses for both the chain and the supplier.
A financially costly case of a non-food related risk was when KFC, a fast-food chain that centers its menu on chicken products, ran out of chicken due to gaining a new storage facility that was not easily accessible to staff.
These scenarios can be managed, and even sometimes avoided, with an organized and efficient quality control process and system. Choosing a system that offers management strategies regarding risk, incident, and crisis will ensure that you are prepared to competently offer quality and consumer safety.
Food safety recalls are heavily publicized in today’s world, causing substantial financial and reputation damage, a detrimental impact on many key supply chain players.
Luckily, incidents can be managed with standardized and repeatable best practice management processes. Response teams can navigate issue occurrences with transparency and accountability to promote a quick resolution before any problems escalate.
To gain a greater understanding of what quality incident management strategy is, let’s take a look at exactly what it’s seeking to achieve.
The first goal is to provide risk management in your foodservice supply chain, which entails identifying and analyzing higher-risk areas that may require extra monitoring. This could include processes, systems, vendors, etc.
It is equally as important to evaluate where the cost of risk management outweighs the benefits. Areas that are less risky can be periodically checked with a predetermined standardized company strategy.
If done consistently, heightened awareness and real-time visibility of potential risks will ensure that problems within the supply chain don’t arise.
The most important takeaway of quality incident management is how your company handles the issue. Reaching a faster and more conclusive resolution mitigates greater risk and helps your company move forward.
Efficient supply chain data tracking systems can help track this process. Additionally, foodservice corporate teams can utilize the data to mitigate product damage and promote quality.
Although food safety crises should be avoided at all costs, it is possible to come back from these events. Your biggest priority should be customer safety and company accountability.
This means that quality incidents should be stopped as early as possible, or prevented from developing to severe cases.
When combining these three management strategies, you achieve an optimized strategy that navigates external and internal risk, while allowing you to confidently minimize quality issues.
To logically prioritize your company's best management strategy in its current stage, determine its collective quality issues. Once highlighted, your company can develop a long-term strategy to improve overall foodservice quality.
The greatest resource for gaining quality control, identifying appropriate risks, and determining the optimal resolutions is data. With end-to-end food quality data and maximized visibility, your organization can assess all scenarios that arise within company operations.
Choosing the right quality control system doesn’t have to be complicated if you can note the software features most necessary to your organization beforehand. To help you identify system capabilities that offer a return on investment, we’ve identified 4 features that advance measurable improvements.
Meeting product quality compliance can be made easy with the right tools at hand. When data, analytics, and expert-level reporting are combined with real-time collaboration, organizations can achieve the proactive risk-mitigation strategy to protect their brand and customers.
Interested in learning more about navigating supply chain and quality incident risk mitigation? Discover how quality incident management protects your brand’s supply chain resilience and food safety compliance.