ArrowStream – the leading foodservice supply chain cloud – will be hosting re:Supply Innovation Summit on July 28th, 2022. The summit will bring together foodservice brands from across all aspects of the industry for a day of networking, collaboration, and innovation as we look to move the industry forward. In advance of the event, ArrowStream is presents an interview with Harriet Worrell, Sr. Director of Supply Chain at Checkers and Rally’s and a re:Supply Innovation Summit speaker.
1. Tell us about yourself. How did you get into the industry? How long have you been in foodservice?
I currently work for Checkers & Rally’s managing the purchasing team. My team manages all of the food, packaging, equipment & services purchasing for the brand. I work remotely out of Atlanta and I have a team of 6 people with 4 direct reports. My direct reports are located in Dallas, Richmond, Miami, & Pensacola.
We all thought that once the pandemic was over, we were going to go back to normal pre-Covid operations and that has not happened. Throughout 2021, everyone kept saying that 2022 would probably start off tough but that by the second half of the year it would start to get better. But, for a number of reasons, that hasn’t happened. It's a different world that we all have had to adjust to. We’re also looking at sourcing differently. Before the pandemic, everyone was thinking more globally. It was all about going overseas and finding sources in different parts of the world because you could get better costs. That thinking has changed because during the pandemic, if you were getting products made overseas, there was much greater risk of not having product. Now, we’re reconsidering that strategy and only going offshore if we absolutely have to, and if you do go offshore you can’t risk being single sourced.
6. How do you think technology impacts the supply chain and your operations?
I don't think the foodservice industry has embraced technology on the supply chain as much as we would like to because a lot of it is cost prohibitive. At least on the restaurant side of the business. Retail has done a much better job. However, a lot of what we would like to do, such as tracking product all the way through the supply chain from the manufacturer to the restaurant requires a financial commitment from not only our supplier partners but also our distribution partners and there just hasn’t been the overwhelming desire for us as an industry to make that investment.
I admire Amazon because I feel like they have perfected their supply chain. The fact that you can order something at 10pm and for some items you have the option to have that product on your doorstep at 7am the next day blows my mind. Or even less time than that for some products. From a supply chain point of view, it’s an amazing company that has perfected getting product from point A to point B. And when you consider how much product they move every day throughout the whole country, it is truly mind blowing.
To hear more from Harriet, join the waitlist to re:Supply here.